1. Introduction,
THE HOUSE REPAIR Ltd. (“we”, “our”, “us”) operates a platform that connects customers with independent service providers for home repair and maintenance services in the United Kingdom. The platform also enables the sale of products related to home repair, the display of promotional offers for services or products, and the listing and viewing of property information similar to online property portals. We are committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following information:
Personal details: name, email address, phone number, postal address
Account information: login details, preferences
Service details: job requests, quotes, bookings, communications
Payment-related information: transaction references (we do not store full card details)
Technical data: IP address, device type, browser, cookies, usage data
Certificates and experience details: uploaded by service providers for verification purposes
3. How We Use Your Information
We use your information to:
Provide and manage our services
Match customers with suitable service providers
Enable the purchase and sale of products related to home repair and maintenance
Display promotional offers, discounts, and advertisements for services or products
Display and manage property listings submitted by users or estate agents
Process payments and subscriptions
Communicate with you regarding bookings, purchases, listings, updates, or support
Verify submitted certificates, qualifications, and experience of service providers
Improve our app, website, and customer experience
Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data based on:
Performance of a contract
User consent
Legitimate business interests
Legal obligations
5. Sharing Your Information
We may share your data with:
Service providers and product sellers (only information required to complete a job or order)
Estate agents and property listers for the purpose of displaying and managing property listings
Payment processors, advertising partners, and IT service providers
Legal or regulatory authorities if required by law
We never sell your personal data to third parties.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies
We use cookies and similar technologies to improve functionality and analyse usage. You can manage cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data and verify provider documents.
10. Contact Us
For privacy-related questions, contact us at: Email: hello@thehouserepair.com
